The Listening Post

Does anyone EVER fill out those feedback forms you get at hotels and restaurants? I adit, I sometimes do, but seriously, does anybody read them?

Today I checked into the Grand Hyatt in Muscat Oman for one of my regular little weekend jaunts and found things a little different.

On my desk was this note

Talking to the guest

Talking to the guest

It asks me to get in contact if there is anything else I need or leave the note for housekeeping. It’s not the standard feedback, it’s actually asking me what I want.

Another nice surprise was the below…magazines I actually want to read (and steal)

Magazines I can actually read...

Magazines I can actually read…

And an amenity that is tasty

Nom Nom Nom

Nom Nom Nom

As I said in previous posts, Hyatt has started a conversation with their guests. They even have a blog and a targetted microsite for women travelers.  You can check this out here Hyatt Experience and their communications team have been actively soliciting the views of bloggers and tweeters who travel a lot. I was asked to contribute to this open discussion via the amazing Branch which really is a conversation. Check it out if you can…

One thought on “The Listening Post

  1. Dear Rachel, many thanks for your fantastic feedback. We are happy to hear that you have seen an improvement from your last visit. We have recently launched our women’s experience program which we believe single women travelers will find truly great. Do not hesitate to contact us at any time should you have any additional comments, requests or queries.
    The Grand Hyatt Muscat Team

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