Connection Error…Is Free Wifi in Your Hotel a Right or a Privilege?

Free or Not to Free?

Free or Not to Free?

You stump up a wad of cash for a hotel room, with all the mod cons, some nice amenities in the bathroom, Egyptian cotton sheets….only to find that you are slugged for  in-house wifi.

It’s a huge bone of contention for regular travelers – you can get free access to wifi for the price of a coffee, yet pay US$200 for a hotel room, and you still have an addition cost (upwards of US$27 in my experience) for wifi access.

It’s not like we are downloading movies or other huge files, just simply access emails and trying to do a bit of work and the odd social media posting.

The tourism industry lobby group in Australia is taking the big chains to task on this. And as this piece –  Free wi-fi in travellers’ sights  – in  the Australian media  rightly points out, there are some ulterior motives for this campaign.

But, on the sonsumer side, free wi-fi is the main consideration for Australian travellers in choosing a hotel, according to a survey by the booking website Hotels.com with some travelers choosing “bed and internet” packages in place of breakfast.

What do you think? How much have you been charged for wifi while staying in a hotel?

 

 

The Listening Post

Does anyone EVER fill out those feedback forms you get at hotels and restaurants? I adit, I sometimes do, but seriously, does anybody read them?

Today I checked into the Grand Hyatt in Muscat Oman for one of my regular little weekend jaunts and found things a little different.

On my desk was this note

Talking to the guest

Talking to the guest

It asks me to get in contact if there is anything else I need or leave the note for housekeeping. It’s not the standard feedback, it’s actually asking me what I want.

Another nice surprise was the below…magazines I actually want to read (and steal)

Magazines I can actually read...

Magazines I can actually read…

And an amenity that is tasty

Nom Nom Nom

Nom Nom Nom

As I said in previous posts, Hyatt has started a conversation with their guests. They even have a blog and a targetted microsite for women travelers.  You can check this out here Hyatt Experience and their communications team have been actively soliciting the views of bloggers and tweeters who travel a lot. I was asked to contribute to this open discussion via the amazing Branch which really is a conversation. Check it out if you can…