The Listening Post

Does anyone EVER fill out those feedback forms you get at hotels and restaurants? I adit, I sometimes do, but seriously, does anybody read them?

Today I checked into the Grand Hyatt in Muscat Oman for one of my regular little weekend jaunts and found things a little different.

On my desk was this note

Talking to the guest

Talking to the guest

It asks me to get in contact if there is anything else I need or leave the note for housekeeping. It’s not the standard feedback, it’s actually asking me what I want.

Another nice surprise was the below…magazines I actually want to read (and steal)

Magazines I can actually read...

Magazines I can actually read…

And an amenity that is tasty

Nom Nom Nom

Nom Nom Nom

As I said in previous posts, Hyatt has started a conversation with their guests. They even have a blog and a targetted microsite for women travelers.  You can check this out here Hyatt Experience and their communications team have been actively soliciting the views of bloggers and tweeters who travel a lot. I was asked to contribute to this open discussion via the amazing Branch which really is a conversation. Check it out if you can…